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Always download full items in IMAP mode / MS Outlook 2003 – 2010

You are using your account as an IMAP account and noticed that it will only download the message when you actually click on the message.

This can be very annoying when you are not connected to the Internet at that time.

How can I configure it so that it will directly download the message in full without clicking on it first?

Up until Outlook 2007, by default an IMAP account will indeed be set to “Download headers only”.

With Outlook 2010, this default has changed to “Download complete item including attachments”.

You can change these default settings in your Send/Receive settings.

Send/Receive settings

To edit your Send/Receive settings, press CTRL+ALT+S and press the Edit… button.
Another way of reaching this dialog is through:

  • Outlook 2007 and previous

    Tools-> Options…-> tab Mail Setup-> button Send/Receive…-> Edit…

  • Outlook 2010

    File-> section Options-> section Advanced-> button Send/Receive…-> Edit…

If you have multiple accounts configured, select your IMAP account in the left column.

Configure download behavior

How to configure the download behavior depends on your version of Outlook and your desired settings.

  • Outlook 2003 and previous

    In the Folder Options section, select a folder and change the option from from “Download headers only” to “Download complete item including attachments”.

    You’ll have to do this for each individual folder, there is no way to change this for all folders at once.

  • Outlook 2007 and Outlook 2010

    Under “Receive mail items” you can change the download method for all folders at once.
    If you want to control it on a per-folder basis, then you’ll have to select the option “Use the custom behavior defined below”.

If you need any help in do a proper set up of your MS Outlook or other Microsoft products, please contact us and we will assist you.

Outlook Stuck on continuous loop in Send and Receive

Outlook stuck in a continuous loop in Send/Receive at around 50% to 60%.

It seemed to be downloading / sending mails byte by byte but could not complete the task.

Also, the application itself was constantly hanging and bringing the computer to a standstill.

There are lots of repair instructions to find in the internet like: removing the extend.dat file, recreating the mail profle, etc.

The only solution that usually really works in the end is a repair install of Microsoft Office.

Follow this steps:

1. Click on Start and go to the Control Panel.
2. Add/Remove Programs.
3. Look for Microsoft Office 200x.
4. Click on Change and follows the prompts to run a repair install of the application.

The problem still exists after this?

Please do not hesitate to contact us and we try to help you ASAP

iPhone don’t synchronise with Microsoft Outlook 2007 Calendar

The iPhone was not syncing properly with  Microsoft Outlook 2007 calendar. 

The solution and description to this error is set out below:

To fix this issue you can simply “Reset Sync History” in iTunes.

Don’t worry! This does not delete any data on either Outlook or the iPhone.

It merely, delete’s previous sync history and starts from scratch.

  1. Open iTunes….
  2. Click on “Edit” and “Preferences”
  3. Select the “Devices” tab and click on the button “Reset Sync History”
  4. Allow the new sync to complete.

How to transfer the Auto Complete Cache from MS Outlook ?

Transfer the Auto Complete Cache:

Important You must exit Outlook before starting the following procedure.
The names will be included in AutoComplete when you restart Outlook.

On the computer with the saved AutoComplete names, go to drive

C:\Documents and Settings\user name\Application Data\Microsoft\Outlook.
For Windows Vista it is under C:\Users\user name\AppData\Roaming\Microsoft\Outlook

Note Depending on your file settings, this folder might be hidden.
To view the files in this folder, do one of the following:

Microsoft Windows XP

  1. Click Start, and then click My Computer.
  2. On the Tools menu, click Folder Options.
  3. Click the View tab, and then, under advanced settings, under Hidden files and folders,click Show hidden files and folders.
  4. Right-click profile name.nk2, and then click Copy.
  5. On the computer where you want to populate the AutoComplete feature, copy the file to drive

    C:\Documents and Settings\user name\Application Data\Microsoft\Outlook.

    For Windows Vista it is under C:\Users\user name\AppData\Roaming\Microsoft\Outlook

    If the Outlook user profile name is different on the computer where you are moving the .nk2 file, you must rename the file with the same Outlook user profile name after you copy it to the correct folder.

    For example, if you move fezzi.nk2 from the original computer with an Outlook user profile name of  fezzi, and you copy the fezzi.nk2 file to the new computer, you must rename it with the  Outlook profile name being used on the new computer. (Generally the name is Outlook.nk2)

  6. When prompted about replacing the existing file, click Yes.
  7. Open Outlook to view changes.

If you need assistance, feel free to contact us

Outlook / Vista timeout problem

You have the problem that your outlook stop to receive mails after a few kb and than brings you a timeout error message ?

Here is the solution and it works fine.. it is like so many things under VISTA a MS Vista problem.. 😉

  1. Go to Programs -> Accessories and right click on command prompt and select “run as administrator
  2. Then type in the following:
    netsh interface tcp set global autotuninglevel=disable

after that you Outlook is working like before under Windows XP.