Windows 7 / Problem Steps Recorder
This feature is interesting for our clients, running Windows 7, with computer problems.
Problem Steps Recorder can record, step by step, what a user is trying to do. It then generates an HTML slideshow of a user’s actions with descriptions of what took place.
This file can then be sent directly to our help desk for viewing.
To try out Problem Steps Recorder, click on the Windows 7 Start button and type in “PSR” in the search field.